At Jonrt, we strive to provide you with the best shopping experience possible. However, we understand that sometimes you may need to return a product. To ensure a smooth return process, please review the following return policy:


Return eligibility:


1. Time frame: You have 7 days from the date of receipt of the order to make the return.


2. Condition: The product must be in original condition, unused, with all original packaging and labels intact.


Return procedure:


1. Contact Us: To initiate a return, please contact our Customer Support team at [email protected] within 7 days. Please provide your order number and details of the item you wish to return.


2. Packaging: Safely pack the product in the original packaging or suitable alternative packaging to prevent damage during transportation.


3. Shipping: The customer is responsible for shipping the return and must pay it directly to a local delivery partner or Courier service.


One important note:


1. We recommend using traceable and insured shipping methods when returning goods to ensure their safe arrival. We cannot be responsible for lost or damaged returns.


2. We do not provide exchange service at present. If you wish to receive a different product, please return it by following our return process and place a new order for the desired product.


Refund process:


1. Once we have received your returned items and verified that they meet our return policy standards, we will process your refund.


2. The refund will be issued to the original payment method used at the time of purchase. Please wait [X] business days for the refund to appear in your account, depending on your payment provider.


Items that cannot be returned:


Please note that certain items are not refundable for health and safety reasons


Contact us:


If you have any questions or concerns about our return policy, or need assistance making a return, please do not hesitate to contact our Customer support team at [email protected]. Our professional team is here to help.


At Jonrt, we value your satisfaction and appreciate your understanding of our return policy. Our goal is to make your shopping experience as pleasant as possible. Thank you for choosing us as your trusted shopping destination.